Privacy Policy

Fast Asset Finance is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Fast Asset Finance manages personal information. It is structured as follows:

1. Personal information Fast Asset Finance collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Fast Asset Finance and complaints
10. Changes to Privacy Policy

1. Personal information Fast Asset Finance collects

The main types of personal information Fast Asset Finance collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Fast Asset Finance such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Fast Asset Finance's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Fast Asset Finance's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Fast Asset Finance's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Fast Asset Finance.

Fast Asset Finance collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Fast Asset Finance keeps of telephone calls, or emails received, or messages sent to Fast Asset Finance or posted on Fast Asset Finance's pages on social media);
• Fast Asset Finance's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Fast Asset Finance collects personal information in connection with running its business directly from the individual concerned. On occasion Fast Asset Finance may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Fast Asset Finance stores personal information in electronic and paper form.

Fast Asset Finance uses and discloses personal information as follows:

• to source vehicles and sell them to Fast Asset Finance's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Fast Asset Finance's customers and prospective customers;
• to obtain products, services or information from Fast Asset Finance's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Fast Asset Finance knows about them);
• to operate and manage Fast Asset Finance's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Fast Asset Finance. For example, Fast Asset Finance may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Fast Asset Finance also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Fast Asset Finance uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Fast Asset Finance uses in the operation of the computer program is browsing history on Fast Asset Finance's websites, name, contact information, and other information you may input into Fast Asset Finance's websites. The level of human oversight Fast Asset Finance provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Fast Asset Finance's staff.

4. Cookies

Fast Asset Finance uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Fast Asset Finance's web server. Fast Asset Finance may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Fast Asset Finance's platforms and those social media platforms. Fast Asset Finance's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Fast Asset Finance's website.

5. Links to other websites

Fast Asset Finance's website may contain links to third party websites. Fast Asset Finance does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Fast Asset Finance and do not wish to receive these communications from Fast Asset Finance in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Fast Asset Finance.

7. Overseas transfers

Fast Asset Finance's website/s are hosted in Australia. On occasion, a third party service provider Fast Asset Finance engages or that Fast Asset Finance is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Fast Asset Finance holds about them by contacting Fast Asset Finance during business hours on 1300 609 998 or via the contact page.

Fast Asset Finance may require an individual making a request to verify their identity before processing their request.

Fast Asset Finance will aim to respond to all requests promptly and within 30 days.

Fast Asset Finance may refuse a request where permitted or required by law. Fast Asset Finance will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Fast Asset Finance and complaints

If you have any queries, concerns or complaints about how Fast Asset Finance handles your personal information please contact Fast Asset Finance during business hours on 1300 609 998 or via the contact page. Fast Asset Finance may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Fast Asset Finance can understand the nature of your concern. In most cases, Fast Asset Finance will ask that you put your request in writing.

Fast Asset Finance takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Fast Asset Finance's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 1300 609 998
• Mailing Address: 38 Lonsdale St, Dandenong, VIC, 3175

10. Changes to Privacy Policy

Fast Asset Finance may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.